R G Ortiz Funeral Home in Port Chester appears to be widely criticized by clients for their lack of professionalism, poor communication, and substandard facility conditions. Based on multiple reviews, the funeral home seems to be unsatisfactorily maintained, with broken fixtures, dirty bathrooms, and peeling wallpaper.
The office manager, Baivy, is described as not responding to clients’ calls or emails and was reported to have been late for a burial. Clients have reported problems with the provision of obituary services, with instances where no photo was put on the memory cards and the obituaries couldn’t be posted. It would appear R G Ortiz Funeral Home obituary services are not up to par
Pricing and service quality also seem to be significant issues, with several reviewers complaining about inconsistent pricing and lack of care in presenting the deceased respectfully.
However, there was a more positive review from a client who had a long-term relationship with the funeral home. This reviewer, despite experiencing communication issues, expressed satisfaction with the way the funeral was handled and highlighted the compassion and understanding demonstrated by staff member Barbie. The review does mention a delay in receiving a death certificate and some additional charges due to Covid changes.
Overall, R G Ortiz Funeral Home is perceived as lacking in customer service, cleanliness, and consistency, but there may be some variation in service based on the individual staff member handling the funeral arrangements.